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Troubleshooting

I cannot sign in​

  • Confirm the email and selected organization.
  • Check whether the account is active.
  • Use Forgot password and check the registered mailbox.
  • Complete a required temporary-password change.
  • Ask an administrator to verify the tenant subscription state.

A page or action is missing​

Check subscription modules, role permission, and job/data scope. Sign out and in after an administrator changes access so the session reloads current permissions.

A job, employee, or code is missing​

Clear filters and confirm the record is active. Then check tenant, employee-user linkage, job permissions, parent relationships, and inbound validation status.

Time or schedule totals look wrong​

Verify timezone, date range, work period, employee, job, status, and active filters. For processed time, also review pay group, shift, meal-break, rounding, and overtime configuration.

Mobile data has not synchronized​

Reconnect to a stable network, open the app, and allow synchronization to finish. Do not clear app data or create duplicate entries while an offline item is queued. Confirm the item appears in the web Time Sheet afterward.

Integration failed​

Check both Integration Logs and SR-Bridge Activity Logs. Confirm environment, tenant, API key, local database connection, mapping, source identifier, and required parent records. Retry only after correcting the cause.

Contacting support​

Provide the environment, tenant name, affected module, timestamp with timezone, record/source ID, steps, expected result, actual result, and sanitized error. Never send passwords, passcodes, API keys, access tokens, database credentials, or unredacted personal/financial data.